FAQs

WHERE DID YOUR COMPANY'S NAME COME FROM? 
Sage and Solo began back in 2019 as The Solo Candle Co, and Solo was inspired by, well, us! Kyle Sobash and Katie Loberg, partners in business and life. We wanted something fun that included a piece of both of us, and from our last names we came up with SOLO.

Sage is the latest addition that came in early 2022 with our rebrand, and ties into Katie's herb garden sprinkled with wild sage and other apothecary properties. It is a botanical element with a history linked to herbal remedies and cleansing rituals.

HOW DO I USE MY COUPONS & DISCOUNT CODES? 
You may use 1 discount code per order. Free shipping is automatically applied to all retail orders. If you are interested in purchasing wholesale, please first inquire with us here. Retail coupons are not valid for wholesale purchases.

Use WELCOME15 for 15% off your first order with us. No minimums. Does not include sale items, bundles, or accessories. We also include a FREE TEALIGHT sample with every single full-price or first time order.

DO YOU HAVE A STORE LOCATION?
At this time, we are an online store only and do not have a brick and mortar location. We do not offer in person shopping at our home, however we do offer pick-ups or delivery options at check out.  We appreciate your understanding and cooperation.

ARE WE ABLE TO COME SMELL YOUR CANDLE SCENTS?
No, unfortunately you cannot as we operate out of our home. Thank you for respecting our privacy.

WHERE IS SAGE & SOLO LOCATED, AND WHERE DO MY ITEMS SHIP FROM?
Sage & Solo is based out of Orlando, FL USA 32818.

HOW AND WHEN DO YOU SHIP YOUR ITEMS? (Updated 9/20/2021)
Each order is hand-packed with care by our two-person team.

All items are shipped by either USPS or UPS. Most often, your order will ship within 5 business days from date of order, but may take up to 8 business days to process during a normal season.

We do not ship orders on weekends or holidays. Our shipping days are Monday, Tuesday, Wednesday, and Thursday, depending on arrival date (if shipping will be 3-Day Shipping, we will not ship your order on a Thursday but instead the following Monday so as to avoid excess time in shipping facilities.

During the holiday season - September through December 15th, your item may take a few more days to process and ship than our standard time. Please keep this in mind when ordering for the holidays, as most of our items are handmade to order. We typically post the order cut-off date on our Facebook and Instagram pages for you to plan your orders. Usually it is several Wednesday's before Christmas Day.

If an item is sold out, please fill out an email push-notification on the product page. You will be notified via email when we restock that item. 

WHAT'S THE BEST SHIPPING OPTION FOR ME?
Candles are heavy and expensive to ship, but we'll cover the costs for you, friend! If you choose free shipping, we will ship your order in the most economical way possible. In most cases, this is USPS Priority/UPS Ground which can take up to a week to arrive, depending on the destination. 

We also offer free pick up with a discount off your cost, as a thank you, which is a great option if you are local to the Orlando area. 

 

YOUR CANDLES SEEM SMALL FOR THEIR PRICE IN COMPARISON TO LARGE STORE CANDLES. WHY SHOULD I ORDER YOURS? 
Soy wax burns slower than big box store candles, which use proprietary soy blends with paraffin, or pure paraffin wax. Compared to big box companies: our 10oz candles will burn just as long, and more clean, than a 16oz paraffin blend wood wick candle.

WHAT IS YOUR RETURN & EXCHANGE POLICY? 
Please click here for our Returns & Exchanges policy.

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT? 
Please accept our sincere apologies for this error. We value you as our customer and please know our small business will work with you to resolve this quickly and painlessly.

Defective or damaged items must be reported to us within five business days of delivery receipt. Please click here for what you need to do next!

WHAT IF MY PACKAGE IS LOST OR STOLEN? 
Once your package is shipped via UPS or USPS, ownership transfers to you, the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information entered by you, the buyer. Shipping is a service you purchase from USPS/UPS along with your order from us, so any shipping issues must be handled by USPS.

For more information on missing items with USPS click here.

MY ORDER HAS BEEN PLACED, BUT I FORGOT TO ENTER A DISCOUNT CODE. CAN YOU APPLY THE DISCOUNT FOR ME?
Unfortunately, we are unable to make changes to an order once submitted. If you are struggling with a discount code or where to apply it, please email us at hello@sageandsolo.com before submitting your order.

I RECENTLY PURCHASED AN ITEM, AND NOW IT'S ON SALE. CAN YOU DISCOUNT MY ORDER?
Unfortunately, we are unable to make changes to an order once submitted. Items in our inventory are subject to markdown at anytime at our discretion.

MY ORDER HAS BEEN PLACED, BUT I NEED TO CHANGE SOMETHING. CAN I DO THAT?
Unfortunately, we are unable to make changes to an order once submitted. If you would like to cancel the order and replace the order please email us at hello@sageandsolo.com ASAP. Once an order is packaged and assigned a shipping label/tracking number, it cannot be cancelled.